Asioi verkossa korona-aikana

Use our online services because of the corona situation. Apply for licenses and file crime reports online.

If your matter requires a personal visit, make an appointment in advance. Queuing at police premises is not always possible.

Poliisi - Yhteystiedot - Poliisiasema ja poliisilaitos

Heinola police station, police matters

Police matters in Heinola Police Station handles customer service between 1.2.-31.5.2021 on Mondays, Wednesdays and Fridays.

The front door of the police station is closed. At the moment the number of customers allowed in the waiting area is up to 6 people. Due to the coronavirus situation, we have to limit the number of customers in the waiting areas. Queuing at police premises is not always possble. We kindly ask you to file crime report online. If you have inquires about lost property items, please contact our phone number 0295 414 100.
Police station on map
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Contact info

We are part of the Häme Police Department

Kaivokatu 15, 18100 HEINOLA

Esitutkintapöytäkirjojen tilaus
+358 295 437270
Mon–Fri 9.00–11.00

Lost property
+358 295 414100
Mon–Fri 8.00–16.00

Police matters
+358 295 430311
Mon–Fri 8.00–16.00


The orders of pre-trial investigation records [email protected]

Opening hours

Opening hours until 30.5.2021
Monday 8.00–11.00, 12.00–16.00
Wednesday 8.00–11.00, 12.00–16.00
Friday 8.00–11.00, 12.00–16.00

Switchboard +358 295 430311

In emergencies, always dial 112.

Please use our online services and book a service time in advance, whenever possible. Read the instructions first before making an application for a passport, personal ID card or other permit or filing a Police report.

If a case is underway and pending, the responses are given by the Police department handing the case. For example, to order copies of records of investigation or criminal reports, please contact the Police department or station directly. Please check the contact details of the department or station in question.

In non-urgent situations, you will get general advice from the national advice service, either by phone 0295 419 800 (8 am to 4:15 pm) or chat.  

Report of criminal wrongdoing

A person who is a victim of an offence should file a report of criminal wrongdoing with the police as soon as possible.

In order to start the investigation the police needs, as soon as possible, a specific description of what, where, and when has happened and who are involved. The persons involved are the complainant and the suspect/suspects. The police shall enter the information regarding the report of criminal wrongdoing in the investigation and administrative assistance system of the police information system.

The report of criminal wrongdoing can be filed at the police station or electronically on the website of the police. The report should include, as accurately as possible, a description of what has happened and where and when as well as the persons involved (the complainant, possible suspect and witnesses). It is important to describe in detail the looks of the victim and the suspect. Also the contact information (telephone and e-mail) of the person filing the report must be filled in Information necessary for filing a report of criminal wrongdoing: - description of what has happened and how - exact time and place of the events - name of the suspect, if known - identifying characteristics of the suspect (age, hight, body, specific facial characteristics, colour of the eyes, teeth, speech, hands, moving, clothes) - in which direction the suspect fled and how - if the wrongdoer used a vehicle, the registration number and other characteristics of the vehicle (mark, colour, model) - dangerousness of the wrongdoer (weapons, state of mind, threats, use of intoxicants etc.) - the identifying characteristics of any stolen or lost property (colour, mark, model, serial number or other) A report of wrongdoing can be filed with the police anywhere, irrespective of the place of event.