Asioi verkossa korona-aikana

Use our online services because of the corona situation. Apply for licenses and file crime reports online.

If your matter requires a personal visit, make an appointment in advance. Queuing at police premises is not always possible.

Poliisi - Yhteystiedot - Poliisiasema ja poliisilaitos

Jyväskylä police station, police matters

One of the police stations of Central Finland Police Department

The police duty desk at Jyväskylä Police Station is located at the corner of Hannikaisenkatu and Urhonkatu streets in the centre of town. The police duty desk receives crime reports. We recommend filing crime reports online. You can also handle matters with us by means of a queueing number. The Police can be contacted by telephone when answering calls is possible alongside our working tasks. Have a look at our more detailed contact information and opening hours.
Police station on map
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Contact info


Urhonkatu 1, 40100 JYVÄSKYLÄ

Police matters
+358 295 414803
Mon–Fri 9.00–15.00

The orders of pre-trial investigation records
+358 295 448089
Mon–Fri 9.00–11.00


The orders of pre-trial investigation records [email protected]

Opening hours

Monday 9.00–15.00
Tuesday 9.00–15.00
Wednesday 9.00–15.00
Thursday 9.00–15.00
Friday 9.00–15.00

Switchboard +358 295 440131

In emergencies, always dial 112.

Please use our online services and book a service time in advance, whenever possible. Read the instructions first before making an application for a passport, personal ID card or other permit or filing a Police report.

If a case is underway and pending, the responses are given by the Police department handing the case. For example, to order copies of records of investigation or criminal reports, please contact the Police department or station directly. Please check the contact details of the department or station in question.

In non-urgent situations, you will get general advice from the national advice service, either by phone 0295 419 800 (8 am to 4:15 pm) or chat.  

Asiakirjojen katoamisilmoitukset

Poliisin myöntämien asiakirjojen katoamisilmoitukset

Poliisin myöntämien asiakirjojen katoamisilmoitukset tehdään poliisin lupahallintoon. Tämä koskee esimerkiksi passia ja henkilökorttia. Muiden asiakirjojen katoamisesta ilmoitetaan joko sähköisesti tai paikan päällä poliisilaitoksella ilmoitusten vastaanottoon.

Ilmoituksen voi tehdä joko sähköisesti tai lupakansliassa täytettävällä lomakkeella. Sähköisellä rikosilmoituksella voit myös ilmoittaa kadonneesta tai anastetusta henkilökortista, passista ja ajokortista. Poliisi harkitsee annettujen tietojen perusteella kirjataanko asiassa rikosilmoitus vai muu ilmoitus. Sähköisen rikosilmoituksen tekeminen vaatii tunnistautumisen ennen lomakkeen täyttämistä. Tunnistautuminen voidaan tehdä joko pankkitunnuksilla, sirullisella henkilökortilla tai mobiilivarmenteella. Ilmoitus kirjataan tunnistautumisen jälkeen avautuvalle sähköiselle rikosilmoituslomakkeelle. Lomakkeen yhteydessä on tarkemmat ohjeet lomakkeen täyttämisestä sekä vaadittavista tiedoista. Väärän ilmoituksen tekeminen poliisille on rikos, josta on säädetty rikoslaissa rangaistus.


Report of criminal wrongdoing

A person who is a victim of an offence should file a report of criminal wrongdoing with the police as soon as possible.

In order to start the investigation the police needs, as soon as possible, a specific description of what, where, and when has happened and who are involved. The persons involved are the complainant and the suspect/suspects. The police shall enter the information regarding the report of criminal wrongdoing in the investigation and administrative assistance system of the police information system.

The report of criminal wrongdoing can be filed at the police station or electronically on the website of the police. The report should include, as accurately as possible, a description of what has happened and where and when as well as the persons involved (the complainant, possible suspect and witnesses). It is important to describe in detail the looks of the victim and the suspect. Also the contact information (telephone and e-mail) of the person filing the report must be filled in Information necessary for filing a report of criminal wrongdoing: - description of what has happened and how - exact time and place of the events - name of the suspect, if known - identifying characteristics of the suspect (age, hight, body, specific facial characteristics, colour of the eyes, teeth, speech, hands, moving, clothes) - in which direction the suspect fled and how - if the wrongdoer used a vehicle, the registration number and other characteristics of the vehicle (mark, colour, model) - dangerousness of the wrongdoer (weapons, state of mind, threats, use of intoxicants etc.) - the identifying characteristics of any stolen or lost property (colour, mark, model, serial number or other) A report of wrongdoing can be filed with the police anywhere, irrespective of the place of event.