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Poliisi - Yhteystiedot - Poliisiasema ja poliisilaitos
Phone Numbers
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Switchboard+358 295 470011
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National police helpline+358 295 419800Mon–Fri 8.00–16.15
Navigation Menu
Poliisin neuvontapalvelu en
Police Customer Service Helpline and booking of appointments
The Police Helpline gives general advice in non-urgent issues related to passports, personal ID cards, other Police permit questions, booking of appointments and digital services.
Police Customer Helpline 0295 419 800
Opening hours Mon-Fri from 8.00 to 16.15, Sat and Sun closed
We also help you in questions related to automated traffic controls as well as in traffic, Police report and lost property issues.
The chat is open on the website when the expert is available.
In emergencies, always dial 112.
Before contacting
Before contacting the Helpline, please read the Poliisi.fi site carefully. It is advisable to look at the FAQ at the bottom of this page.
We provide advice in Finnish and Swedish.
The Helpline is not open on official holidays.
Service response times and statistics
The Service is contacted daily 1 200 times on average. The approximate waiting time from the call to the contact is about 5 minutes. It is good to know that the first days of the week, especially Monday, and lunchtimes are the busiest with most calls coming in.
Price of service
The cost for a call to the Police Customer Service Helpline is
- the local network charge (pvm) if you call using a landline number
- cellular phone charge (mpm) if you use a mobile phone
- international call charge if you call from abroad.
You will pay for the call in line with your operator tariff (the service is free from extra charge). Waiting time is also paid for.
Use the chat for asking about permits
The chat icon is visible during office hours on the permit sites with access to a chat. The chat is open on the website only when the expert is available. The chat provides you with easy access to general advice and instructions on the following topics.
- passport application
- personal ID card application
- firearm licences (chatservice is available on weekdays between 12.00 and 14.00)
- private security sector permits
- booking for appointments and digital services.
The chat is at your service on weekdays between 8.00 and 16.00.
Our objective is to respond within 30 seconds from the beginning of the chat.
N.B. The chat service in permit questions is intended for general advice only. Please do not feed in your own or other people’s personal data. For information security and data protection reasons, we cannot provide answers or process issues related to eventually pending processes or validity of permits.
Data protection and the processing of personal data by the police
Poliisin neuvontapalvelu uusi UKK otsikko en
FAQ at the Police Helpline
Poliisin neuvontapalvelusta kysyttyjä ajankohtaisia kysymyksiä UKK en
In almost all parts of Finland, all appointment times are currently booked and they are either available only quite far in the future, or not available at all. However, it is worthwhile going to check the appointments the next day as the system is constantly updated and there may be new appointment times due to cancellations. Police Departments also add new appointment times if their resources allow.
As a main rule, all Police Stations provide services in urgent issues through queuing arrangements, but you should check this at the Police website under the Police Station in question. Please be prepared for long queues.
The essential question here is whether you need to go to the Police Station for identification, or do not. If the visit to the Police Station is required, the time of delivery depends on the availability of the booked appointments as well as on the possibility to go to the Police Station and queue. If the passport application can be made completely online, you will have your passport no later than within 12 working days from the decision made by the Police on the application.
It is impossible to anticipate the queuing times because they vary from Police Station to the other. Currently, the Police Stations are extremely busy and the queues persist all day long; however, sometimes the queues may be shorter in the afternoons.
As a main rule, we take care of one case per each appointment. Unfortunately, we cannot promise that there would be time to deal with to more cases within one appointment.
It is not necessary to attach the application to the booking of an appointment. The Police officer will see your application in the case processing system.
The fingerprints and the signature can be used for six years. Therefore, you have to go and identify yourself at the Police Station even if all personal data remains unchanged if the previous identification visit took place over six years ago.
The application for a new passport is the same for one whole year after the expiry of the previous passport. However, if the previous passport expired over one year ago, you need an appointment with the Police Station. In that case, you can go and pick up the new passport from the Police Station or authorise someone else to pick it up. In that case, the other person must have a power of attorney, the dispatch code and a valid passport or personal ID card issued by a Finnish authority.
Asset Publisher
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