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Poliisi - Yhteystiedot - Poliisiasema ja poliisilaitos

Police helpline

The police helpline gives advice on non-urgent matters regarding licences, appointment bookings, e-services and traffic surveillance.
The national police helpline gives advice on non-urgent matters regarding passports, identity cards, and other licence matters, appointment bookings and e-services. You can also ask for advice on matters related to automatic traffic surveillance as well as traffic, crime reports and lost property. The service is available in Finnish and Swedish.
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In emergencies, always dial 112.

Please use our online services and book a service time in advance, whenever possible. Read the instructions first before making an application for a passport, personal ID card or other permit or filing a Police report.

If a case is underway and pending, the responses are given by the Police department handing the case. For example, to order copies of records of investigation or criminal reports, please contact the Police department or station directly. Please check the contact details of the department or station in question.

The cost for a call to the Police is

  • the local network charge (pvm) if you call using a landline number
  • cellular phone charge (mpm) if you use a mobile phone
  • international call charge if you call from abroad.

You will pay for the call in line with your operator tariff. Waiting time is also paid for.

Contact info

We are part of the Helsinki Police Department

Opening hours

  • Mon
    8.00–16.15
  • Tue
    8.00–16.15
  • Wed
    8.00–16.15
  • Thu
    8.00–16.15
  • Fri
    8.00–16.15

Phone Numbers

  • Switchboard
    +358 295 470011
  • Police helpline
    +358 295 419800
    Mon–Fri 8.00–16.15

Navigation Menu

Poliisin neuvontapalvelu en

Police Customer Service Helpline and booking of appointments

The Police Helpline gives general advice in non-urgent issues related to passports, personal ID cards, other Police permit questions, booking of appointments and digital services.

Police Customer Helpline 0295 419 800

Opening hours Mon-Fri from 8.00 to 16.15, Sat and Sun closed

We also help you in questions related to automated traffic controls as well as in traffic, Police report and lost property issues.

The chat is open on the website when the expert is available.

In emergencies, always dial 112.

Before contacting 

Before contacting the Helpline, please read the Poliisi.fi site carefully. It is advisable to look at the FAQ at the bottom of this page. 

We provide advice in Finnish and Swedish.

The Helpline is not open on official holidays. 

Service response times and statistics

The Service is contacted daily 1 200 times on average. The approximate waiting time from the call to the contact is about 5 minutes. It is good to know that the first days of the week, especially Monday, and lunchtimes are the busiest with most calls coming in. 

Price of service

The cost for a call to the Police Customer Service Helpline is

  • the local network charge (pvm) if you call using a landline number
  • cellular phone charge (mpm) if you use a mobile phone
  • international call charge if you call from abroad.

You will pay for the call in line with your operator tariff (the service is free from extra charge). Waiting time is also paid for.

Use the chat for asking about permits

The chat icon is visible during office hours on the permit sites with access to a chat. The chat is open on the website only when the expert is available. The chat provides you with easy access to general advice and instructions on the following topics.

  • passport application
  • personal ID card application
  • firearm licences
  • private security sector permits
  • booking for appointments and digital services.

The chat is at your service on weekdays between 8.00 and 16.00. 

Our objective is to respond within 30 seconds from the beginning of the chat. 

N.B. The chat service in permit questions is intended for general advice only. Please do not feed in your own or other people’s personal data. For information security and data protection reasons, we cannot provide answers or process issues related to eventually pending processes or validity of permits. 

Data protection and the processing of personal data by the police