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File a police report

A police report is a notice to the police that a crime may have been committed. Anyone can file a police report. A police report can be filed with any police department in the country.

As a rule, the police has a duty to investigate all reports of suspected criminal activity. Police reports filed online are forwarded to the competent police unit. Some police reports are filed by police officers themselves when a unit responds to an incident.

In order to begin an investigation, the police needs as detailed a description as possible of the incident and the individuals involved. 

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A police officer sitting in front of a computer screen wearing an overt vest.

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A police report forms the basis for a police investigation

You can file a police report online or by visiting your local police station when the customer service desk is open. Police reports cannot be filed over the telephone if there is another way, as the police needs to be able to verify your identity. Deliberately reporting false information to the police is a punishable offence.

Call 112 if you have an emergency or you need urgent assistance from the authorities or if you know or suspect that somebody’s life, health, property or the environment is under threat or in danger.

Police reports can only be filed at designated times. The police only responds to reports filed at night if immediate police presence is needed. The online reporting service is unavailable at night between the hours of 10.45 pm and 6.00 am. 

Each police station has its own telephone service hours. Calls are answered by the customer service desk, which also deals with customers who visit the police station in person. Queues are therefore possible. 

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Police non-emergency helpline

The police also operates a national non-emergency helpline between the hours of 8.00 am and 4.15 pm on weekdays. The number is +358 (0)295 419 800.

The helpline is designed for general enquiries and non-emergencies, including filing police reports.

Enquiries about specific, open cases are redirected to the police department in charge of the case.