Southeastern Finland Police Department, units and services

We provide police services in the areas of 15 municipalities. Our area of operation extends from Kotka on the coast to Kouvola in the north and Parikkala in the east. The area is characterised by a long eastern border and cross-border traffic. There are four border-crossing points: Imatra, Nuijamaa, Vainikkala and Vaalimaa. The area also houses the Kotka-Hamina Port as well as an international airport in Lappeenranta. For more information on our services and opening hours, see the details of individual police stations.

  • In emergencies, always dial 112.

    Prefer online services.

    Read the instructions first before applying for a passport, identity card or other permit, or submitting a crime report. Book an appointment beforehand, if possible.

    The police department that handles your case gives responses to pending cases. You can order pre-trial investigation reports and inquiries about unfinished investigationsrecords and copies from the police department or police station. Please do not come to the duty desk at the police station or to permit services with weapons, ammunition or explosives. In matters related to the inspection and handover of weapons, please read the instructions for arrival at the police station or permit services on the website of the relevant office.

    If you wish, you can send a message to the police via the Police Secure Mail service. Learn more about the use of Police Secure Mail at poliisi.fi/en/secure-mail.

    Police helpline

    The police helpline gives advice on non-urgent matters regarding licences, appointment bookings, e-services and traffic surveillance.

    Price of service

    The cost for a call to the Police is

    • the local network charge (pvm) if you call using a landline number
    • cellular phone charge (mpm) if you use a mobile phone
    • international call charge if you call from abroad.

    You will pay for the call in line with your operator tariff. Waiting time is also paid for.

Hamina Police Station

  • Phone Numbers
    E-mails
    • Lost documents
      • Reports of missing documents
    • Lost items
      • Lost property
      Service information

      Small found items can be taken to Hamina city service office, which is open Mon - Fri.

    • Lotteries and money collections
      • Guessing game notice
      • Non-money lottery licences
      • Non-money prize machine licence
      • Notification of small-scale fundraising
    • Other permits and notifications
      • Notice of a firework display
      • Rock blasting notice
    • Passport and id-card
      • Foreigner’s identity card
      • Identity card
      • Passport application
      • Personal identification
    • Private security industry licensing
      • Approval as a guard
      • Approval as a temporary guard
      • Approval of security stewards
      • Security officer certification
    • Public events
      • Notice of a public event
      • Public meeting
      • Yleisötilaisuusasiat
    • Right to drive
      • Monitoring the health of driving licence holders
      • Special conditions and downgrading of driving licences
  • This unit does not provide any services by telephone or e-mail.

Imatra Police Station

  • Phone Numbers
    E-mails
    • Lost documents
      • Reports of missing documents
    • Lost items
      • Lost property
    • Lotteries and money collections
      • Arpajaislupa
      • Guessing game notice
      • Non-money prize machine licence
    • Other permits and notifications
      • Explosives precursor licence
      • Notice of a firework display
      • Rock blasting notice
      • Unlicensed firearms and explosives
      • Visa extension
    • Passport and id-card
      • Foreigner’s identity card
      • Identity card
      • Passport application
      • Personal identification
      Service information

      Permit services are open on Tuesdays and Wednesdays from 9 am to 12 pm and from 1 pm to 4:15 pm. Without an appointment, take the shift number and be prepared to wait in line.

    • Police front desk and crime reports
      • Report of an offence
      Service information

      Tuesdays and Wednesdays from 9 a.m. to 12 p.m. Shift numbers are in use.

    • Private security industry licensing
      • Approval as a guard
      • Approval of security stewards
      • Security officer certification
    • Public events
      • Public meeting
      • Yleisötilaisuusasiat
    • Right to drive
      • Alcohol interlock-controlled driving rights
      • Monitoring the health of driving licence holders
      • Reinstating the right to drive
      • Special conditions and downgrading of driving licences
    • Weapons and firearms
      • European Firearms Pass (EFP)
      • Firearm permit
      • Firearms belonging to estates of deceased persons
      • Handing over/retrieving firearms
      • Presenting a weapon
      Service information

      Weapon inspection on thursdays by appointment, phone 0295 437 084 or phone 0295 436 980

  • This unit does not provide any services by telephone or e-mail.

Kotka Police Station

  • Phone Numbers
    E-mails
    • Lost documents
      • Reports of missing documents
    • Lost items
      • Lost property
    • Lotteries and money collections
      • Arvauskilpailulupa
      • Licences pertaining to certain kinds of game machines and gaming devices
      • Non-money lottery licences
      • Non-money prize machine licence
      • Notification of small-scale fundraising
    • Other permits and notifications
      • Notice of a firework display
      • Rock blasting notice
      • Visa extension
    • Passport and id-card
      • Foreigner’s identity card
      • Identity card
      • Passport application
      • Personal identification
    • Police front desk and crime reports
      • Report of an offence
      Service information

      Mon and wed 9-15 Queuing numbers in use.

    • Private security industry licensing
      • Approval as a guard
      • Approval as a temporary guard
      • Approval of a security inspector
      • Approval of security stewards
      • Security officer certification
    • Public events
      • Public meeting
      • Yleisötilaisuusasiat
    • Right to drive
      • Alcohol interlock-controlled driving rights
      • Monitoring the health of driving licence holders
      • Reinstating the right to drive
      • Special conditions and downgrading of driving licences
    • Weapons and firearms
      • European Firearms Pass (EFP)
      • Firearm permit
      • Firearms belonging to estates of deceased persons
      • Handing over/retrieving firearms
      • Presenting a weapon
      • Weapon collector authorisation
      Service information

      Gun license applications and European firearms passports by appointment: https://asiointi.poliisi.fi/ or by calling the number of local license services on 0295 435 464 Mon-Fri from 9 am to 11 am

      For other matters, make an appointment in advance, tel. 0295 435 558

      Gun inspections are held on Thursdays with a queue number from 9 am to 11 am and 1 pm to 3 pm

  • This unit does not provide any services by telephone or e-mail.

Kouvola Main Police Station

  • Description
    Kaakkois-Suomen poliisilaitoksen pääpoliisiasema palvelee keskustan tuntumassa. Pääsisäänkäynti on hyppyrimäkien puoleisessa päädyssä. Lupapalveluista voit hakea passia, henkilökorttia ja muita lupia. Suosittelemme ensisijaisesti asioimaan poliisin sähköisen asioinnin kautta. Mikäli käynti lupapalveluissa on tarpeen tai haluaa jättää hakemuksen asiakaspalvelupisteellä, tulee asiointia varten varata aika. Jonotusaika vuoronumerolla asioidessa voi olla jopa useita tunteja, mistä syystä asiointia pyydetään käyttämään vain kiireellisissä tapauksissa. Valmiin asiakirjan noutoon ei tarvitse varata aikaa. EN
    Street address
    Vuorikatu 1, 45100 KOUVOLA
    Show map
    Post address
    PO Box 113, 45101 KOUVOLA
    Opening hours
    • Mon-Fri 8-16.15.
    Exceptions
    • 5.1.2023–31.12.2027
    • 1.5.2023–31.12.2027

    Use our e-services at asiointi.poliisi.fi/en

  • Phone Numbers
    E-mails
    • Lost documents
      • Reports of missing documents
    • Lost items
      • Lost property
      Service information

      Maanantai-perjantai klo 9-15. Käytössä vuoronumerot.

    • Lotteries and money collections
      • Arvauskilpailulupa
      • Licences pertaining to certain kinds of game machines and gaming devices
      • Non-money lottery licences
      • Non-money prize machine licence
      • Notification of small-scale fundraising
    • Other permits and notifications
      • Notice of a firework display
      • Rock blasting notice
      • Visa extension
    • Passport and id-card
      • Foreigner’s identity card
      • Identity card
      • Passport application
      • Personal identification
      • Temporary passport
      Service information

      Lupapalvelut avoinna ma-pe klo 8-16.15. Palvelemme pääsääntöisesti ajanvarauksella ja ajanvarausasiakkaat kutsutaan nimellä ilman erillistä ilmoittautumista. Ilman ajanvarausta ota vuoronumero ja varaudu jonottamaan. Vuoronumerolaite sulkeutuu klo 16.00. Valmiin asiakirjan voi noutaa vuoronumerolla klo 16.15. asti. Anottaessa uutta passia tai henkilökorttia, mahdollinen voimassaoleva tai vanhentunutkin asiakirja on hyvä ottaa mukaan.

    • Police front desk and crime reports
      • Report of an offence
      Service information

      Maanantai-perjantai klo 9-15. Käytössä vuoronumerot.

    • Private security industry licensing
      • Approval as a guard
      • Approval as a temporary guard
      • Approval of a security inspector
      • Approval of security stewards
      • Security officer certification
    • Public events
      • Notice of a public event
      • Public meeting
    • Right to drive
      • Alcohol interlock-controlled driving rights
      • Monitoring the health of driving licence holders
      • Reinstating the right to drive
      • Special conditions and downgrading of driving licences
    • Weapons and firearms
      • European Firearms Pass (EFP)
      • Firearm permit
      • Firearms belonging to estates of deceased persons
      • Handing over/retrieving firearms
      • Presenting a weapon
      • Weapon collector authorisation
      Service information

      Aselupahakemukset ja Euroopan ampuma-asepassit ajanvarauksella: https://asiointi.poliisi.fi/ tai soittamalla paikallisten lupapalvelujen numeroon 0295 435 900 ma-pe klo 9-11 Asetarkastukset tehdään ilman ajanvarausta keskiviikkoisin klo 9-11 ja 13-15. Ota vuoronumero ja siirry odottamaan huoneeseen nro 3. Muussa asioinnissa sovi aika etukäteen asetarkastajalta puh. 0295 435 430

      Asetarkastus on avoinna keskiviikkoisin klo 9-11 ja 13-15 ilman ajanvarausta. Ota vuoronumero ja siirry odottamaan huoneeseen nro 3. Muussa asioinnissa aika on sovittava erikseen asetarkastuksesta p. 0295 435 430.

  • This unit does not provide any services by telephone or e-mail.

Lappeenranta Police Station

  • Phone Numbers
    E-mails
    • Lost documents
      • Reports of missing documents
    • Lost items
      • Lost property
      Service information

      Mondays and Thursdays from 9 a.m. to 3 p.m. Shift numbers are in use.

    • Lotteries and money collections
      • Arvauskilpailulupa
      • Guessing game notice
      • Licences pertaining to certain kinds of game machines and gaming devices
      • Non-money lottery licences
      • Non-money prize machine licence
      • Notification of small-scale fundraising
    • Other permits and notifications
      • Notice of a firework display
      • Rock blasting notice
      • Unlicensed firearms and explosives
      • Visa extension
    • Passport and id-card
      • Foreigner’s identity card
      • Identity card
      • Passport application
      • Personal identification
    • Police front desk and crime reports
      • Report of an offence
      Service information

      Mondays and Thursdays from 9 a.m. to 3 p.m. Shift numbers are in use.

    • Private security industry licensing
      • Appointing a security steward
      • Approval as a guard
      • Approval as a temporary guard
      • Approval of security stewards
      • Security officer certification
    • Public events
      • Notice of a public event
      • Public meeting
    • Right to drive
      • Alcohol interlock-controlled driving rights
      • Monitoring the health of driving licence holders
      • Reinstating the right to drive
      • Special conditions and downgrading of driving licences
    • Weapons and firearms
      • European Firearms Pass (EFP)
      • Firearm permit
      • Firearms belonging to estates of deceased persons
      • Handing over/retrieving firearms
      • Presenting a weapon
      • Weapon collector authorisation
      Service information

      Weapon inspection on mondays by appointment, phone 0295 437 084 or phone 0295 436 980

  • This unit does not provide any services by telephone or e-mail.

Parikkala

  • Description
    Poliisi tarjoaa lupapalveluitaan Parikkalan kunnantalolla (Harjukuja 6, Parikkala) kerran kuussa. Täällä voit hoitaa esimerkiksi passiin, henkilökorttiin tai aselupaan liittyviä asioita. Suosittelemme varaamaan ajan poliisin sähköisen asioinnin kautta, vaikka palvelemme Parikkalassa myös ilman ajanvarausta. Vain korttimaksu. EN
    Street address
    Harjukuja 6, 59100 PARIKKALA
    Show map
    Opening hours
    • Every month's last Wed 9.00-11.30 and 12.30-14.30.

    Use our e-services at asiointi.poliisi.fi/en

  • Phone Numbers
    This unit does not provide any services by e-mail. You may contact the unit by phone.
    • Other permits and notifications
      • Notice of a firework display
      • Rock blasting notice
    • Passport and id-card
      • Foreigner’s identity card
      • Identity card
      • Passport application
    • Private security industry licensing
      • Approval as a guard
      • Approval as a temporary guard
      • Approval of security stewards
      • Security officer certification
    • Public events
      • Public meeting
      • Yleisötilaisuusasiat
    • Right to drive
      • Alcohol interlock-controlled driving rights
      • Reinstating the right to drive
      • Special conditions and downgrading of driving licences
    • Weapons and firearms
      • European Firearms Pass (EFP)
      • Firearm permit