Asioi verkossa korona-aikana

Use our online services because of the corona situation. Apply for licenses and file crime reports online.

If your matter requires a personal visit, make an appointment in advance. Queuing at police premises is not always possible.

Poliisi - Yhteystiedot - Poliisiasema ja poliisilaitos

Helsinki Main Police Station, police matters

At the moment, the number of customers allowed in the waiting area is up to 6 people.
Due to the coronavirus situation, we have to limit the number of customers in the waiting areas. You can file a police report by visiting the on-call police service desk in person: Mon–Fri 8 am – 4.15 pm and Sat–Sun 8 am – 4 pm.

Contact info

We are part of the

Helsinki Police Department

Street adress

Pasilanraitio 13, 00240 HELSINKI

Post address

PL11, 00241 HELSINKI

Phone Numbers

  • Crime investigation
    +358 295 417921
    Mon–Fri 12.00–15.00
  • Lost property
    +358 295 477912
    Mon–Fri 9.00–11.00
  • Svitchboard
    +358 295 470011
  • The orders of pre-trial investigation records
    +358 295 478801
    Mon–Fri 12.00–14.00
  • Tip line
    +358 295 417931

E-mails

Opening hours

  • Mon
    8.00–16.15
  • Tue
    8.00–16.15
  • Wed
    8.00–16.15
  • Thu
    8.00–16.15
  • Fri
    8.00–16.15
  • Sat
    8.00–16.00
  • Sun
    8.00–16.00

Switchboard
+358 295 470011

In emergencies, always dial 112.

Please use our online services and book a service time in advance, whenever possible. Read the instructions first before making an application for a passport, personal ID card or other permit or filing a Police report.

If a case is underway and pending, the responses are given by the Police department handing the case. For example, to order copies of records of investigation or criminal reports, please contact the Police department or station directly. Please check the contact details of the department or station in question.

In non-urgent situations, you will get general advice from the national advice service, either by phone 0295 419 800 (8 am to 4:15 pm) or chat.  

Lost property

The police provides a lost and found service.

The owner must be notified of found lost items or they must be returned to the police as soon as possible. Typical items returned to the police include mobile phones, keys and bicycles found outside (e.g. on the streets or in parks).

Lost items found in public transport, train stations, bus stations or other similar places of transportation or business premises, offices, place of work, educational institutions, hospitals, theatres, sports halls or similar premises should be returned to the staff or lost and found of the premise in question. These are called property found in a public place.

The owner must be notified of found lost items or they must be returned to the police as soon as possible. Items whose acquisition or possession is prohibited or requires a permit from the authorities, e.g. drugs, illegal alcohol and firearms, must be delivered to the police immediately.

If you cannot transport the discovered lost items without danger or difficulty, it is enough to notify the police of the discovery. The police will give the finder a receipt for discovered items.

You can also return the item to a citizen service point that has agreed with the police to accept lost items or notify this kind of a service point.


Väliaikainen passi

Passi voidaan erityisestä syystä myöntää väliaikaisena, jos passin myöntäminen nopeutetussakaan aikataulussa ei ole mahdollista.

Passi voidaan erityisestä syystä myöntää väliaikaisena, jos passin myöntäminen nopeutetussakaan aikataulussa (pika- ja express-passit) ei ole mahdollista. Väliaikaisen passin myöntämisen edellytykset harkitaan aina tarkkaan ja tapauskohtaisesti. Väliaikainen passi myönnetään vain sille ajalle, jolle sen myöntäminen on välttämätöntä.

Väliaikaista passia ei voi hakea sähköisesti, vaan ainoastaan asioimalla henkilökohtaisesti poliisiasemalla. Jos passi myönnetään, se yksilöidään yleensä välittömästi poliisin lupapalvelupisteessä. Väliaikainen passi on koneluettava (ts. henkilötietosivun alalaidassa on koneluettavat tekstirivit, jotka sisältävät passin perustiedot), mutta siinä ei ole sirua.

Ohje: Väliaikaista passia voi hakea ainoastaan henkilökohtaisesti poliisiasemalla.
Väliaikainen passi voimassa enintään 12 kuukautta