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Helsinki Police Department, units and services

We ensure that our capital city is safe and pleasant for everyone together with the City of Helsinki, other authorities, communities and the residents. The Helsinki police station is in Pasila. You can report an offence or apply for a passport, identification card and other licences with us.

  • In emergencies, always dial 112.

    Prefer online services.

    Read the instructions first before applying for a passport, identity card or other permit, or submitting a crime report. Book an appointment beforehand, if possible.

    The police department that handles your case gives responses to pending cases. You can order pre-trial investigation reports and inquiries about unfinished investigationsrecords and copies from the police department or police station. Please do not come to the duty desk at the police station or to permit services with weapons, ammunition or explosives. In matters related to the inspection and handover of weapons, please read the instructions for arrival at the police station or permit services on the website of the relevant office.

    If you wish, you can send a message to the police via the Police Secure Mail service. Learn more about the use of Police Secure Mail at poliisi.fi/en/secure-mail.

    Police helpline

    The police helpline gives advice on non-urgent matters regarding licences, appointment bookings, e-services and traffic surveillance.

    Price of service

    The cost for a call to the Police is

    • the local network charge (pvm) if you call using a landline number
    • cellular phone charge (mpm) if you use a mobile phone
    • international call charge if you call from abroad.

    You will pay for the call in line with your operator tariff. Waiting time is also paid for.

Helsinki Main Police Station

  • Phone Numbers
    • Permits for firearms
      +358 295 475249
      Mon–Fri 9.00–15.00
    • Security sector
      +358 295 473133
      Tue–Fri 9.00–11.00
    E-mails
    • Private security industry licensing
      • Approval as a guard
      • Approval as a temporary guard
      • Approval of a security inspector
      • Approval of security stewards
      • Security officer certification
    • Weapons and firearms
      • European Firearms Pass (EFP)
      • Firearm permit
      • Firearms belonging to estates of deceased persons
      • Presenting a weapon
      • Weapon collector authorisation
  • Phone Numbers
    • Customer service
      +358 295 419800
      Mon–Fri 8.00–16.15
    • Right to drive
      +358 295 475911
      Mon–Thu 9.00–11.00
    E-mails
    • Lost documents
      • Reports of missing documents
    • Lotteries and money collections
      • Arvauskilpailulupa
      • Licences pertaining to certain kinds of game machines and gaming devices
      • Non-money lottery licences
      • Non-money prize machine licence
      • Notification of small-scale fundraising
    • Other permits and notifications
      • Notice of a firework display
      • Rock blasting notice
      • Visa extension
    • Passport and id-card
      • Foreigner’s identity card
      • Identity card
      • Passport application
      • Temporary passport
    • Public events
      • Public meeting
    • Right to drive
      • Alcohol interlock-controlled driving rights
      • Monitoring the health of driving licence holders
      • Reinstating the right to drive
      • Special conditions and downgrading of driving licences
  • This unit does not provide any services by telephone or e-mail.

Police helpline

  • Phone Numbers
    • National police helpline
      +358 295 419800
      Mon–Fri 8.00–16.15
    This unit does not provide any services by e-mail. You may contact the unit by phone.

Traffic Safety Centre

  • Phone Numbers
    • Automatic traffic surveillance, traffic penalty fees and requests for an administrative review
      +358 295 417917
      Mon–Fri 9.00–15.00
    E-mails