Poliisi - Yhteystiedot - Poliisiasema ja poliisilaitos

Helsinki Police Department, units and services

We ensure that our capital city is safe and pleasant for everyone together with the City of Helsinki, other authorities, communities and the residents. The Helsinki police station is in Pasila. You can report an offence or apply for a passport, identification card and other licences with us.

  • In emergencies, always dial 112.

    Prefer online services.

    Read the instructions first before applying for a passport, identity card or other permit, or submitting a crime report.

    Book an appointment beforehand, if possible.

    For information about pending cases, contact the police department that is processing your case. You can request records and copies by contacting the police department or station.

    The cost for a call to the Police is

    • the local network charge (pvm) if you call using a landline number
    • cellular phone charge (mpm) if you use a mobile phone
    • international call charge if you call from abroad.

    You will pay for the call in line with your operator tariff. Waiting time is also paid for.

Helsinki Main Police Station

  • Description
    Appointments can be booked at poliisi.fi.
    Street address
    Pasilanraitio 11, 00240 HELSINKI
    Show map
    Post address
    PL 11, 00241 HELSINKI
    Opening hours
    • Mon-Fri 8-16.
    Exceptions
    • 1.6.2023–16.12.2024
      Permits for firearms and the security sector: Service primarily by appointment. Appointments can be booked at poliisi.fi. Presentation of firearms without appointment on Wednesdays from 4 to 7 p.m. and on the following Sundays from 10 a.m. to 2 p.m: Aril 28, May 19, June 9, June 30, July 21, August 11, September 1, September 22, October 13, November 24 and December 15. Presentation of firearm components during office hours from 9.00 a.m. to 3.00 p.m. Please book a time for presentation by calling +358 295 47 5249. Entrance for presenting firearms or firearm components takes place through the side entrance on the Pasilanraitio side. The street address is Pasilanraitio 11 A.

    Use our e-services at asiointi.poliisi.fi/en

  • Phone Numbers
    • Permits for firearms
      +358 295 475249
      Mon–Fri 9.00–15.00
    • Security sector
      +358 295 473133
      Tue–Fri 9.00–11.00
    E-mails
    • Private security industry licensing
      • Approval as a guard
      • Approval as a temporary guard
      • Approval of security stewards
      • Security officer certification
      • Turvatarkastajaksi hyväksyminen
    • Weapons and firearms
      • European Firearms Pass (EFP)
      • Firearms belonging to estates of deceased persons
      • Presenting a weapon
      • Weapon collector authorisation
      • Weapon licences and permits
  • Description
    For the now, security sector permit applications (security steward and security guard permits) are requested to be submitted electronically to ease the licence service congestion. If you do not have a pre-booked appointment, licence services are open using the queue number system on Mon–Fri from 8 am to 4:15 pm. Security sector permits without a pre-booked appointment only on Fridays from 9 am to 3 pm. The service desk for matters related to the right to drive is available on Mon–Fri from 8 am to 4.15 pm. You can find our services and opening hours below.
    Street address
    Pasilanraitio 11, 00240 HELSINKI
    Show map
    Post address
    PL 11, 00241 Helsinki
    Opening hours
    • Opening hours until 18.8.2024
      Mon-Fri 8-16.15.

    Use our e-services at asiointi.poliisi.fi/en

  • Phone Numbers
    • Customer service
      +358 295 419800
      Mon–Fri 8.00–16.15
    • Right to drive
      +358 295 475911
      Mon–Thu 9.00–11.00
    E-mails
    • Lost documents
      • Asiakirjojen katoamisilmoitukset
    • Lotteries and money collections
      • Arvauskilpailulupa
      • Licences pertaining to certain kinds of game machines and gaming devices
      • Non-money lottery licences
      • Non-money prize machine licence
      • Notification of small-scale fundraising
    • Other permits and notifications
      • Notice of a firework display
      • Rock blasting notice
      • Viisumin jatkaminen
    • Passport and id-card
      • Foreigner’s identity card
      • Identity card
      • Passihakemus
      • Väliaikainen passi
    • Public events
      • Public meeting
    • Right to drive
      • Ajokortin erityisehdot ja luokan alentaminen
      • Ajokortinhaltijan terveydentilan valvonta
      • Alkolukkoajokortti
      • Reinstating the right to drive
  • Description
    Police building 1 has the on-call unit for accepting police reports and handling lost property matters. Police building 2 handles passport, identification card and firearm matters. Please note that you can ask about keys and eyeglasses only by visiting the lost property service in person. Lost property can also be sent by post to Helsinki Police Department, Löytötavarat (Lost property), PO Box 11, 00241 Helsinki. When sending lost property by post, please enclose information about the place and date when the lost property was found and the name and contact details of the person who found the lost property, and indicate whether the person would like to receive a finder’s fee. Abandoned bicycles must be reported to the customer service of the Helsinki Urban Environment Division (+358 9 310 22111 or kaupunkiymparisto@hel.fi).
    Street address
    Pasilanraitio 13, 00240 HELSINKI
    Show map
    Post address
    PL 11, 00241 HELSINKI
    Opening hours
    • Mon-Fri 8-16.15 as well as Sat-Sun 8-16.
    Exceptions
    • 24.2.2023–31.12.2025
      Customer service for lost property by phone is temporarily closed during July. Lost property services are available at the police matters service desk on Mon–Fri 9.00–11.00. Please note that you can ask about keys only by visiting the lost property service in person.
    • 8.7.2024–4.8.2024
      Lost property services are available on Tuesdays and Thursdays 9.00–11.00.

    Use our e-services at asiointi.poliisi.fi/en

  • Phone Numbers
    • Crime investigation
      +358 295 417921
      Mon–Fri 12.00–15.00
    • The orders of pre-trial investigation records
      +358 295 478801
      Mon 12.00–14.00, Thu 12.00–14.00
    E-mails
    • Lost items
      • Lost property
    • Passport and id-card
      • Väliaikainen passi

Police helpline

  • Description
    The national police helpline gives advice on non-urgent matters regarding passports, identity cards, and other licence matters, appointment bookings and e-services. You can also ask for advice on matters related to automatic traffic surveillance as well as traffic, crime reports and lost property. The service is available in Finnish and Swedish.
    Street address
    Pasilanraitio 11, 00240 HELSINKI
    Show map
    Opening hours
    • Mon-Fri 8-16.15.

    Use our e-services at asiointi.poliisi.fi/en

  • Phone Numbers
    • National police helpline
      +358 295 419800
      Mon–Fri 8.00–16.15
    This unit does not provide any services by e-mail. You may contact the unit by phone.

Traffic Safety Centre

  • Description
    Photos from the fixed automatic traffic cameras are sent wirelessly to the Police Traffic Safety Centre in Helsinki. The photo taken shows the vehicle, the licence plate, the driver, and identification data.
    Street address
    Pasilanraitio 11, 00240 HELSINKI
    Show map
    Post address
    PL 11, 00241 HELSINKI
    Opening hours
    • Mon-Sat 8-16.

    Use our e-services at asiointi.poliisi.fi/en

  • Phone Numbers
    • Automatic traffic surveillance, traffic penalty fees and requests for an administrative review
      +358 295 417917
      Mon–Fri 9.00–15.00
    E-mails