What are lotteries and gambling?

Firstly, you should contact Veikkaus Oy’s customer service and try to claim your winnings again. The winnings from a scratch card must be claimed before the date noted on the card. If you cannot claim your winnings despite actively trying, you can apply for a recommended decision from the National Police Board.

If you have purchased the scratch card on 1 January 2024 or after this, only you can claim the potential winnings.

You can send a photo or a copy of the scratch card to us either by email or by post. The photo or the copy must show both sides of the scratch card, and the number codes, patterns and texts of the scratch card must be clearly visible.

Unfortunately, you cannot. The winnings of a scratch card are only paid in exchange for the scratch card. 

If the identification information of the scratchcard, i.e. the series of numbers in the scratch card, are still readable, small tears and similar should not prevent you from claiming your winnings. However, if the identification information is no longer readable, the scratch card is null and void. 

First, contact Veikkaus Oy’s customer service. If the issue is not cleared up, submit a request for a recommended decision to the National Police Board.

Ask the salesperson for a receipt and contact Veikkaus Oy’s customer service. If necessary, you can also apply for a recommended decision from the National Police Board.

Please note that factors such as the appearance of the ticket, the way it has been scratched or the player’s own interpretation of the result do not determine if it is a winning scratch- card. The scratch card winnings have been raffled in advance. This means that things such as the order in which the card is scratched does not have an effect on winnings.

Information on whether a certain scratch card has a win is in the gaming system of the company that printed the scratch cards. If the information about a win shown on the scratch card does not correspond to the data of the company that printed the scratch cards, the company data will be applied.

First, contact the customer service of Veikkaus Oy. If necessary, you can also apply for a recommended decision from the National Police Board. 

Please note that the appearance of the ticket or its method of implementation do not determine whether it is a winning ticket. The scratchcard winnings have been raffled in advance. The animation of the ticket or the play order, such as the order of opening the ‘doors’, do not have any effect on winning.

Online lottery tickets may sometimes have ‘visual performance errors’. This means that the ticket states that you have won, even if the ticket is not actually a winning ticket. Information on whether a certain lottery ticket has a win is in the information system of the company that printed the tickets. If the information about a win shown on the online lottery ticket does not correspond to the data in the gambling company’s information system, the company data will be applied.

An unpaid game is not valid, so you cannot claim a win.

The National Police Board also cannot give a recommended decision regarding reminder messages related to the balance of player accounts. 

If you verified your identity when playing, the information is primarily available in electronic format. However, you should hold onto the game coupon. If necessary, you can send in a photograph or a printed copy of your coupon, which clearly shows both sides of the coupon as well as all text and other markings. 

If you bought your game through a game point, the salesperson may be able to void your coupon if you bring the matter up quickly enough. Remember to check your game coupon right after purchasing it and inform the salesperson immediately if you notice an issue.

If you are playing online, the coupon will come into force as soon as you have paid for it. In this situation, changing the game retroactively is not possible.

If you bought the same game several times due to no fault of your own, for example, because of a technical error, you can apply for a recommended decision. 

You should primarily contact Veikkaus Oy’s customer service. You can also apply for a recommended decision from the National Police Board.

In rare occasions, slot machines may have ‘visual errors’. Visual error refers to a situation where the information on the slot machine screen does not correspond to the information of the lottery device or the game system. In such cases, the screen of the slot machine may show a wrong number for winnings, free games or booked games, or a wrong raffle result, such as a wrong combination of symbols or hand of cards. 

These visual error situations are luckily very rare. The unfortunate thing is that the player can get the impression that they are about to have a much bigger payout, for example. According to the rule of play, however, the information in the lottery device or the game system is decisive. In these visual error situations, the player is compensated for the true sum of winnings or number of free games or reserved games, as shown in the lottery device or the game system. 

If you are uncertain whether the game you are playing is functioning correctly, first contact Veikkaus Oy’s customer service. You can also apply for a recommended decision from the National Police Board.

You should primarily contact Veikkaus Oy’s customer service. If it is possible to check the information of the lottery device or the game system to see the status of the game before the error and the interruption, you may be compensated. According to the game rules, e.g. the winnings, free games or game reservations accumulated by the time the game was interrupted may be compensated to you.

It is also possible to be compensated for a ‘certain win’ if the accrued date before the interruption of the game proves that a win was on its way. In such cases, the smallest possible winning combination or payout the player could have received will be calculated as compensation based on the rules of the game. However, the compensation is always at least the sum of the bet set for the game round in question.

You can also apply for a recommended decision from the National Police Board.

In certain rare cases, the game may have a ‘visual error’. A visual error occurs when the payout information on the screen does not correspond to the data saved in the game system. In other words, a win seems to appear on the screen, but the data saved in the game system shows that the player did not win. 

Information about online gaming events is saved both in the gambling company’s game system and the information system of the supervisory body. In the case of a visual error, the payout will be paid based on the information in the game system. If the information in the company’s game system differs from that in the information system of the supervisory body, the data in the supervisory body’s system will be decisive. 

You can also apply for a recommended decision from the National Police Board.

Contact Veikkaus Oy’s customer service. If you cannot finish your game round even after this, you can be compensated for the wins, free games and game reservations you accumulated up until the interruption. If you disagree with the compensated sum, for example, you can apply for a recommended decision from the National Police Board, if you wish.

First, contact Veikkaus Oy’s customer service and tell them about the game freezing. If you cannot finish the game round, you may receive the free games you had accumulated before the game froze as a compensation.

Free games are compensated by multiplying the number of lost free games with the bet you had placed for the game round. 

The payout percentage refers to the share of the winnings returned to the players as payouts. In practice, the payout happens over hundreds of thousands or millions of game rounds so that the players will, on average, receive the payout percentage determined as winnings. 

The payout percentage is not reflected in the losses or wins of individual players during a single game session; the return can vary a great deal from the average return, in one direction or the other. The shorter the session, the more variation there can be.

The game information from Veikkaus Oy’s online casino is transferred to the National Police Board in a way that ensures their integrity. This means that the National Police Board has the data on all game rounds played. The game systems and the randomness generated by them are also audited by an independent auditing body.

The National Police Board also supervises that the theoretical payout percentage of gambling games is met and that the games work as intended.

Players take part in the Vakio sports betting based on the list of targets or the data in the company’s game system. If there is a conflict between these two sets of data, the data in the company’s game system will have the priority.

After receiving the game receipt, check the contents before leaving the point of sale. If there are any issues, let the salesperson know right away.

According to the game rules, the player is responsible for checking their game receipt. The National Police Board cannot later review in what way the player intended to play their game.

If you bought your game through a game point, the salesperson may be able to void your coupon if you bring the matter up quickly enough. Remember to check your game coupon right after purchasing it and inform the salesperson immediately if you notice an issue.

If you played at Veikkaus Oy’s online casino or with an app, your game became valid right away. The content of the coupon cannot be changed in this case.

The player is always responsible for checking their game. The National Police Board cannot verify later which way the customer intended to play the game.

In betting games, multipliers are defined for the different result options based on how likely the result is assessed to be. Sometimes, an error may occur when determining a multiplier, for example, due to a technical or human error. 

Unfortunately, it is sometimes possible that the player will not become aware of the multiplier’s obvious error or the player cannot assess whether an error has occurred. The rules of play of a betting game determine actions in situations when the result options or multipliers of Pitkäveto betting target have an obvious error. According to the rules of play, the multiplier one (1.00) should be applied to game options or games that have been played with the incorrect multiplier. 

The question of whether a multiplier has been incorrect is always assessed case by case. No single correct value can be determined for the multiplier, but if it is, by objective assessment, clearly incorrect, the multiplier will be changed to one (1.00) and the payout will be changed to reflect this. The assessment considers factors such as the multipliers of other betting targets/result options of the same target match.

In most cases, your Pitkäveto bets are only accepted before the match you are betting on has started. An exception to this are the Live bets that can also be played during the match in question.

Usually in Pitkäveto, the betting target is closed before the target match starts, but in some cases the bets may go through even after the match has started, for example, due to a technical error. In these cases, the game agreement has not come into force according to betting rules, and the company must return the bet to the player.

A determined target of a bet is considered incorrect if its data does not correspond to the actual betting target. An example of an incorrectly determined betting target is a wrong team named as the target team. According to the betting game rules, a multiplier of one (1.00) will be applied to games with incorrectly determined betting targets. 

Yes, they can. 

In gambling games, the payout is initiated based on the betting result entitling you to the win. A betting result entitling you to a win may be result of the organiser of the target match/competition has told Veikkaus Oy or the result the organiser has published on their own Internet page, for example. 

If the betting result that triggered the payout is changed within 12 hours of the original payout, Veikkaus Oy will also adjust the payout in addition to the betting result. In accordance with the rules of play of betting games, these adjustments must be made without delay, at the latest within 72 hours after the first payout of the betting target.  

In the example situation mentioned in the question, the payout was originally done based on the data available at the time, and the player only learned that they were not entitled to the win the next day. Understandably, this is an annoying situation for the player, but as the betting result was changed within 12 hours and the 72-hour time limit was not exceeded, the betting result can be corrected and the original payouts claimed back.

Toto horse racing bets can only be accepted before the race has started. In certain situations, the target game may have been left open by mistake or the bet has been accepted due to a technical error even after the race has started.

According to the rules of Toto, the game agreement between the player and the company comes into force when the game fee has been paid and the game information in the Toto system has been sealed by the supervisory body’s information system. Sealed game information refers to information that has been electronically signed by the supervisory body’s information system.

If the bet has been placed after the betting target has started or if the game information has not been transferred to the supervisory body’s information system before the race starts, Veikkaus Oy will return the bet to the player.