Poliisi - Yhteystiedot - Poliisiasema ja poliisilaitos

Helsinki Police Department, units and services

We ensure that our capital city is safe and pleasant for everyone together with the City of Helsinki, other authorities, communities and the residents. The Helsinki police station is in Pasila. You can report an offence or apply for a passport, identification card and other licences with us.

  • In emergencies, always dial 112.

    Prefer online services.

    Read the instructions first before applying for a passport, identity card or other permit, or submitting a crime report.

    Book an appointment beforehand, if possible.

    For information about pending cases, contact the police department that is processing your case. You can request records and copies by contacting the police department or station.

    If you wish, you can send a message to the police via the Police Secure Mail service. Learn more about the use of Police Secure Mail at poliisi.fi/en/secure-mail.

    Police helpline

    The police helpline gives advice on non-urgent matters regarding licences, appointment bookings, e-services and traffic surveillance.

    Price of service

    The cost for a call to the Police is

    • the local network charge (pvm) if you call using a landline number
    • cellular phone charge (mpm) if you use a mobile phone
    • international call charge if you call from abroad.

    You will pay for the call in line with your operator tariff. Waiting time is also paid for.

Helsinki Main Police Station

  • Description
    Appointments can be booked at poliisi.fi.
    Street address
    Pasilanraitio 11, 00240 HELSINKI
    Show map
    Post address
    PL 11, 00241 HELSINKI
    Opening hours
    • Mon-Fri 8-16.
    Exceptions
    • 3.11.2024–15.6.2025
      Permits for firearms and the security sector: Service primarily by appointment. Appointments can be booked at poliisi.fi. Presentation of firearmswithout an appointment are on Wednesdays from 4 to 7 p.m. and on the following Sundays from 10 a.m. to 2 p.m: November 24, December 15, January 5, January 26, February 16, March 9, March 30, April 20, May 11, and June 15. Presentations, handovers, and estates of weapon parts are during office hours from 9 a.m. to 3 p.m. Schedule a presentation at 0295 47 5249 or aseasiat.helsinki@poliisi.fi. Entrance for presenting firearms or firearm components takes place through the side entrance on the Pasilanraitio side. The street address is Pasilanraitio 11 A.

    Use our e-services at asiointi.poliisi.fi/en

  • Phone Numbers
    • Permits for firearms
      +358 295 475249
      Mon–Fri 9.00–15.00
    • Security sector
      +358 295 473133
      Tue–Fri 9.00–11.00
    E-mails
  • Description
    For the now, security sector permit applications (security steward and security guard permits) are requested to be submitted electronically to ease the licence service congestion. If you do not have a pre-booked appointment, licence services are open using the queue number system on Mon–Fri from 8 am to 4:15 pm. The service desk for matters related to the right to drive is available on Mon–Fri from 8 am to 4.15 pm. You can find our services and opening hours below.
    Street address
    Pasilanraitio 11, 00240 HELSINKI
    Show map
    Post address
    PL 11, 00241 Helsinki
    Opening hours
    • Opening hours until 26.1.2025
      Mon-Fri 8-16.15.

    Use our e-services at asiointi.poliisi.fi/en

  • Phone Numbers
    • Customer service
      +358 295 419800
      Mon–Fri 8.00–16.15
    • Right to drive
      +358 295 475911
      Mon–Thu 9.00–11.00
    E-mails
  • Description
    Police building 1 has the on-call unit for accepting police reports and handling lost property matters. Lost property customer service is open on Monday, Tuesday, Wednesday, and Friday from 9:00 AM to 11:00 AM. Additionally, lost items can be inquired about by phone on Mondays, Wensdays and Fridays from 9:00 to 11:00. Please note that you can ask about keys and eyeglasses only by visiting the lost property service in person. Lost property can also be sent by post to Helsinki Police Department, Löytötavarat (Lost property), PO Box 11, 00241 Helsinki. When sending lost property by post, please enclose information about the place and date when the lost property was found and the name and contact details of the person who found the lost property, and indicate whether the person would like to receive a finder’s fee. Abandoned bicycles must be reported to the customer service of the Helsinki Urban Environment Division (+358 9 310 22111 or kaupunkiymparisto@hel.fi).
    Street address
    Pasilanraitio 13, 00240 HELSINKI
    Show map
    Post address
    PL 11, 00241 HELSINKI
    Opening hours
    • Mon-Fri 8-16.15 as well as Sat-Sun 8-16.

    Use our e-services at asiointi.poliisi.fi/en

  • Phone Numbers
    • Crime investigation
      +358 029 5417921
      Mon–Fri 12.00–15.00
    • Lost property
      +358 295 477912
      Mon 9.00–11.00, Fri 9.00–11.00
    • The orders of pre-trial investigation records
      +358 295 478801
      Mon 12.00–14.00, Thu 12.00–14.00
    E-mails
    • Lost items
      • Lost property
    • Passport and id-card
      • Väliaikainen passi

Police helpline

  • Description
    The national police helpline gives advice on non-urgent matters regarding passports, identity cards, and other licence matters, appointment bookings and e-services. You can also ask for advice on matters related to automatic traffic surveillance as well as traffic, crime reports and lost property. The service is available in Finnish and Swedish.
    Street address
    Pasilanraitio 11, 00240 HELSINKI
    Show map
    Opening hours
    • Mon-Fri 8-16.15.

    Use our e-services at asiointi.poliisi.fi/en

  • Phone Numbers
    • National police helpline
      +358 295 419800
      Mon–Fri 8.00–16.15
    This unit does not provide any services by e-mail. You may contact the unit by phone.

Traffic Safety Centre

  • Description
    Photos from the fixed automatic traffic cameras are sent wirelessly to the Police Traffic Safety Centre in Helsinki. The photo taken shows the vehicle, the licence plate, the driver, and identification data.
    Street address
    Pasilanraitio 11, 00240 HELSINKI
    Show map
    Post address
    PL 11, 00241 HELSINKI
    Opening hours
    • Mon-Sat 8-16.

    Use our e-services at asiointi.poliisi.fi/en

  • Phone Numbers
    • Automatic traffic surveillance, traffic penalty fees and requests for an administrative review
      +358 295 417917
      Mon–Fri 9.00–15.00
    E-mails