Problem gambling and gambling harm

Yes, you can. As a player, you must set daily and monthly transfer limits to your player account. This means that you decide how much money you can transfer from your bank account to your player account during one day and one month. You can also change the transfer limits you have set.

Please note that your player account cannot have more than €20,000 at a time.

No, you cannot. A player cannot transfer money to their player account between midnight and 6 am.

A loss limit refers to the maximum sum of money you are willing to lose. You can set your own loss limit, which allows you to control your gambling. In fast-paced games, the daily loss limit is a maximum of €500 and the monthly loss limit €2,000. After the loss limit has been reached, you can no longer continue to gamble. On the other hand, potential wins also affect the loss limits: If you win in the game, your wins increase the available sum of money.

According to the game rules, the player must set daily and monthly loss limits for all fast-paced games. Fast-paced games refer to eBingo, Tähdenlento raffle, electronic scratchcards and the casino and slot machine games of the online casino.

The loss limit is not used in player-vs-player online casino games. 

If necessary, you can adjust the loss limits you have set. If you wish, you can also set loss limits to playing slot machine games, for example.

No, they do not. If you want to set gambling limits for yourself also at the casino, ask the casino staff to help you. It is possible to set separate limits for a casino that are only valid when playing the casino games. If you wish, you can set a purchase limit for the casino’s table games, defining a maximum sum for playing the games during one day.  Gaming time and loss limits can be set for the slot machine games. 

Annual loss limit is the maximum sum you will be able to lose during one calendar year. The annual loss limit is €15,000, and it is valid for all Veikkaus Oy gambling games, excluding the slot machine and table games at game casinos.

All online Veikkaus Oy casino games have a time reminder for the gaming time, which notifies the player of the time spent playing once every hour. After the notification appears on the screen, the player must choose whether to continue playing or sign out of the game service. Only online casino games played against other players are an exception to this, and the player does not have to choose between continuing the game and signing out in these games. 

Physical slot machines also have mandatory game time reminders, which show a reminder of the time spent on the game every 15 minutes.

Players can help prevent the harmful effects of gambling by limiting their own gambling through the different sales channels of Veikkaus Oy. For example, you can block:

• all gambling. The player can block gaming until further notice or for a fixed period of time.
• all online gambling. The player can block gaming until further notice or for a fixed period of time. A block set until further notice will remain valid for at least one year.
• all slot machine games. The player can block gaming until further notice or for a fixed period of time. 
• coupon games in all the different channels, based on the game or game group. The block will remain valid for the period of time set by the player, but a maximum of one year at a time. 
• certain online games. The player can block certain games or game groups. The block will remain valid for the period of time set by the player, but a maximum of one year at a time.

Please note that the limits to game casinos are set in different way than other gaming blocks. For now, you can only set these limitations in person at the game casino. You can request Veikkaus Oy to ban your entry to the casino or set up limits for you. The ban or limit can be for a certain time or valid until further notice. A fixed-term ban or limit is valid at least one month and at most one year.

Depending on the form of the limit or block, you can set these up through Veikkaus Oy’s online service, with Veikkaus Oy’s mobile app; at the slot machines, by visiting Veikkaus Oy’s customer service, or via the staff of the game hall or casino. Find out more at www.veikkaus.fi. If you want to ban yourself from entering the game halls or casinos, you can agree on this with the location’s personnel.

All online Veikkaus Oy games have a visible button available for the player to use, which quickly puts a stop to playing. This is called the “prevent playing” button. Pressing this button prevents the player from buying the online Veikkaus Oy games until the end of the following day. 

Physical slot machine games also have the “prevent playing” button, which works the same way as in the online games.

Pressing the “prevent playing” button at a casino prevents playing the slot machine games and table games until the casino closes. 

Veikkaus Oy’s customers may monitor their gaming through the summary of their player account. The summary has all the games they have played while signed in, all the wins, losses, payout percentages and money transfers, regardless of whether the game was played through the online service, at a physical location or with the app. The player account summary allows you to review your own monthly gaming history over the past 12 months or per calendar year over the past three years. 

Gambling is only allowed for people aged 18 and over.

According to the Lotteries Act, Veikkaus Oy must register a player, open a player account for them and make sure that the player can only play gambling games when they are confirmed to be a registered user of Veikkaus Oy. The registration is necessary to ensure that the limits set for playing are kept, for example.

No, you cannot, as gambling games requiring the verification of identity can only be played by people with permanent addresses in mainland Finland who have been registered as customers of Veikkaus Oy. 

Only games available at a game casino are an exception to this rule. You can play at a casino even if you live abroad. However, playing at a casino still requires confirming your identity, both for entrance and playing.

No, you cannot. A player account is personal and you can only play gambling games when signed in as a registered player of Veikkaus Oy.