Traffic Customer Service and Road User’s Hotline

The Traffic Customer Services site provides information on road and rail maintenance, road safety and traffic route projects as well as instructions for applying licenses and permits related to roads. 

Traffic Customer Service allows you to give feedback, ask questions, submit development proposals as well as make electronic notifications about state-owned traffic routes. You can also file digital notifications related to state-owned traffic routes. Notifications are processed on weekdays between 8 a.m. and 4 p.m.

Contact information

Traffic Customer Service

palautevayla.fi/aspa
Phone 0295 020 600
Mon through Fri from 9.00 to 15.00 (landline charge/cell phone charge)

Chat

Open on weekdays from 9.00 to 15.00.

Road User’s Hotline

You can report urgent road problems and ones that clearly impose danger to traffic by calling the Road User’s Hotline, which is available 24/7.

The reasons for calling may include dangerous road slipperiness, high water rising on the road or a heavy vehicle stuck on the road. If you make such a notification, you are asked to provide details on the location of the problem and your contact information. Please communicate any obstructions on the road (a fallen tree on the road, or similar) directly to the emergency number 112.

Contact information

Road User’s Hotline

Phone 0200 2100 (24/7) (landline charge/cell phone charge)