Identity card delivery

Identity card delivery

The standard delivery time of identity cards is 5–8 working days, and your identity card will be delivered to a collection point you have selected. At the collection point, you must present the tracking number and verify your identity. You can also collect an identity card if you have a power of attorney.

Check your identity card to make sure it’s valid well before going on a trip. This is important especially in the summer when our service points tend to be busy and you might have to wait weeks for the next available appointment.

Delivery times: The standard delivery time of identity cards is 5–8 working days. There is no fast-track delivery for identity cards.

Each document is posted in a separate envelope: Once the new identity card is ready, it will be delivered to a Matkahuolto office or the office of a Matkahuolto subcontractor of your choice in a sealed envelope. If you collect a passport or the identity card of a dependant at the same time, they will all be posted in their own envelopes.

Storage time: Your identity card will be kept at the collection point for 14 days. If you don’t pick up your delivery, it will be returned to a police station in about a week, after which you can pick it up from the police station.

Verifying your identity at the collection point: If you pick up your identity card yourself, you must show the tracking number found on the collection note and verify your identity using a passport or identity card issued by a Finnish authority. You can use an old passport or identity card if it expired no more than a year ago. However, it must be possible to identify you from the photograph on the identity document. A driving licence is not an accepted proof of identity for collecting an identity card.

Picking up an identity card issued to your dependant: You can pick up an identity card for your dependant as you would pick up your own.

Picking up an identity card with a power of attorney: You can authorise somebody else to collect your identity card on your behalf. The person collecting your identity card must have a power of attorney, the tracking number and a valid passport or identity card issued by a Finnish authority. A driving licence is not an accepted proof of identity for collecting an identity card.

Download a template of a power of attorney (in Finnish).

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Delivery times

The standard delivery time of identity cards is 5–8 working days.

There is no fast-track delivery for identity cards.