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Changes to the ID card process as of August 2, 2021. Read more about this in the National Police Board's press release.

Identity card delivery

Identity card delivery

The standard delivery time of identity cards is 5–8 working days, and your identity card will be delivered to a collection point you have selected. At the collection point, you must present the tracking number and verify your identity. You can also collect an identity card if you have a power of attorney.

Check your identity card to make sure it’s valid well before going on a trip. This is important especially in the summer when our service points tend to be busy and you might have to wait weeks for the next available appointment.

Delivery times: The standard delivery time of identity cards is 5–8 working days. There is no fast-track delivery for identity cards.

Each document is posted in a separate envelope: Once the new identity card is ready, it will be delivered to a Matkahuolto office or the office of a Matkahuolto subcontractor of your choice in a sealed envelope. If you collect a passport or the identity card of a dependant at the same time, they will all be posted in their own envelopes.

Storage time: Your identity card will be kept at the collection point for 14 days. If you don’t pick up your delivery, it will be returned to a police station in about a week, after which you can pick it up from the police station.

Verifying your identity at the collection point: If you pick up your identity card yourself, you must show the tracking number found on the collection note and verify your identity using a passport or identity card issued by a Finnish authority. You can use an old passport or identity card if it expired no more than a year ago. However, it must be possible to identify you from the photograph on the identity document. A driving licence is not an accepted proof of identity for collecting an identity card.

Picking up an identity card issued to your dependant: You can pick up an identity card for your dependant as you would pick up your own.

Picking up an identity card with a power of attorney: You can authorise somebody else to collect your identity card on your behalf. The person collecting your identity card must have a power of attorney, the tracking number and a valid passport or identity card issued by a Finnish authority. A driving licence is not an accepted proof of identity for collecting an identity card.

Download a template of a power of attorney (in Finnish).

Henkilökortin toimitus infoboksi en

Delivery times

The standard delivery time of identity cards is 5–8 working days.

There is no fast-track delivery for identity cards.