Instructions to victims of Vastaamo hacking incident - Police
Poliisin ohjeet tietomurron uhreille -EN
Instructions to victims of Vastaamo hacking incident
If your data have leaked on the internet or you have received a ransom message relating to the hacking of Psychotherapy Centre Vastaamo's data, report the crime to the police online. If you are not able to make an online report, you may report the crime at your closest police department during opening hours.
Please note that it is not that urgent to report the crime, as it is not a precondition for proceeding with the investigations into the damage caused by the hacking at the moment, but a report of an offence will be required for a victim to participate in the criminal proceedings as an injured party. Remember to fill out the form carefully and provide all the requested information, and remember to keep any ransom message you may have received as it is for the purpose of criminal investigation.
When making the report, remember to:
- mention the word 'Vastaamo' in the report
- mention to whom any ransom message was addressed
- mention where your personal information has leaked, if any (if known)
- mention any ransom demand received and how the ransom should be paid, including the account number
- mention any ransom paid.
Remember that you must not pay any ransom; paying a ransom does not guarantee the deletion of your personal data or prevent any abuse of the data.
Reporting a crime
Reporting a crime requires identification as a private person. Please follow the instructions on the form. If you are not able to make an online report, you may report the crime at your closest police department during opening hours.
The points applicable to the offences include 'Other offences' and 'Internet' (place of offence).
You do not have to name the offences yourself, but the offences filled out on the form will be specified as the investigation goes on. The most important thing is that you carefully state all available details on the form.
Any attachments are added to 'Additional information'.
For practical advice on the criminal procedure or for emotional support, please contact Victim Support Finland's (RIKU) phone line 116 006 or RIKUchat, or submit a request for contact.
Submit tip-offs via net tip
You can report other information about the hacking on an online tip-off form of the police. Please note that the net tip form cannot be used for submitting a report of an offence.
Please also remember that communicating, handling and recording information that has been leaked constitutes a crime.
Advice and emotional support for the criminal procedure
Victim Support Finland (RIKU) has worked with the NBI and supported the victims since information about the hacking was published in the media in October 2020. It continues to provide emotional support, advice and support in the different stages of the criminal procedure, such as in reporting a crime online. Comprehensive advice for victims is also provided on the website of Victim Support Finland.